Description:

Currently, users are informed of scheduled maintenance via email notifications or the external status page. However, this is not sufficient for standard users who may miss these alerts and simply attempt to log into the platform.

The Problem:

When maintenance occurs, users in certain time zones (such as our customers in Singapore) are heavily impacted because these windows often fall right in the middle of their workday (e.g., 10:00 AM to 12:00 PM). If they try to log in and the system is down without a clear explanation directly on the screen, it causes immediate confusion. Users often assume the platform is broken, which disrupts their work and generates unnecessary support tickets.

Proposed Solution:

Implement a direct, highly visible banner or message on the login screen itself whenever a maintenance window is active. This notification should clearly state:

The platform is currently unavailable due to scheduled maintenance.

An estimated time of recovery (e.g., "We will be back online in X minutes" or "Expected completion at [Time]").

Value / Impact:

Better User Experience: Provides immediate, in-app context to users exactly when and where they need it.

Reduced Support Load: Prevents a spike in "cannot log in" tickets during planned downtimes.

Global Accessibility: Better accommodates international customers by acknowledging that maintenance windows are often peak working hours in other time zones.